| FAQ's |
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Q: |
What do
I need to do to prepare my car for
transport? |
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A: |
Be sure
that your vehicle is operable
and safe. We require the
following to safely load and
unload your vehicle: |
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at least four inches
(4”) of ground clearance |
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no less than ¼-tank of
gas, no more than a
½-tank |
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one set of keys driver’s
side door and window in
proper working condition |
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brakes MUST work
(emergency brake if
manual transmission)
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NO fluid leaks as damage
caused will result in
additional charges; and
please let us know of
any modifications made
to your vehicle, such as
4x4 lift kits, lowered
suspensions, camper
tops, and so on. |
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Q: |
Does my
car need to be clean? |
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A: |
A
vehicle shipping inspection will
be performed at both the origin
and destination. You, or your
auto transport representative,
must be present at both times to
confirm and sign the bill of
lading and condition report. In
order to perform a quality
inspection: |
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clean your car
inside and out so that
existing scratches and
blemishes can be noted |
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disconnect all alarm
systems |
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and remove the
following: |
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all antennas, unless
they can be fully
retracted; |
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personal belongings,
with the exception of
standard vehicle items,
such as a jack and spare
tire; |
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all non-permanent
luggage, bike, and ski
racks |
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all exterior spare
tire, grill, and car
covers. |
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unmounted radios, CD
or cassette decks, and
car phones |
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garage door openers,
gate openers, and toll
tag passes |
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Note: Federal law
prohibits the shipment
of plants, hazardous
materials, and firearms. |
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Q: |
Will my
car be driven by anyone else? |
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A: |
Your
car may be needed to be driven
on and off the truck by the
driver. In some instances your
car may be needed to be unloaded
and reloaded once or twice
during transit at the drivers
discretion. The mileage on your
car will be noted on the vehicle
condition report at the time of
pick-up and again on the
delivery receipt at the time of
delivery. |
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Q: |
How do
I pay for my car transport? |
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A: |
Most
companies require a deposit
anywhere between 10 and 25
percent of the total cost of the
transport via credit card. The
remaining balance is paid upon
delivery. |
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Q: |
Can I
pack personal belongings in the car that
is being transported? |
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A: |
You can
pack personal belongings at your
own risk. Auto transport
companies do not carry insurance
that covers lost or damaged
personal belongings. If you
choose to pack personal
belongings in the car it can be
no more than 100lbs worth and
can not block the view of the
driver out of any window. |
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Q: |
How far
in advance should I schedule my car to
be transported? |
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A: |
The
sooner the better especially if
you need your car to reach its
destination at a certain time.
Typically a month in advance is
sufficient will ensure you car
arrives on time. |
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Q: |
Where
can I get my car picked up and where
will it be delivered? |
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A: |
In most
cases shipping companies will
attempt to do a door-to-door
delivery. In some instances this
is just not possible due to
varying factors such as narrow
roads, dirt roads, low trees, or
heavy vehicle restrictions. If
these instances apply it is
easiest to arrange
pick-up/delivery at a nearby
parking lot where there is
enough space. |
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Q: |
Is my
car covered by insurance while it's
being transported? |
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A: |
The
most important thing is you want
to make sure that your car
arrives in the same condition
you left it. Our company covers
the value of the car while it is
being transported. A vehicle
condition report is taken at the
time of pick-up by the shipping
company. When your car arrives
at its destination you will be
given the opportunity to go over
the report. If there are any
discrepancies it is essential
that you make a note of it at
the time so you don't loose out
on a claim. |
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Q: |
What
happens if my car is damaged during
transit? |
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A: |
Though
this is rare it can happen. The
car shipping company will work
with you to reimburse you for
any damages that occurred during
the shipping process |
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